Returns are an inevitable occurrence that cannot be avoided. The challenge is to manage them both efficiently and cost effectively. Spartan Global Services manages your returns process through specifically developed logistics channels allowing you to concentrate your resources more effectively.
Our returns management expertise will deliver a reduction in your total cost of service while improving your customer/end-user satisfaction levels at the same time by ensuring the returns process is a convenient and efficient experience.
We manage all categories of product returns including used, defective and dead-on-arrival products, buyer remorse returns, demonstration units and excess inventory.
By leveraging our integrated network of facilities and IT systems we can automate and manage your entire returns process globally with consistency and accuracy. We lower the total cost of service by centralising all returns processing, automating product disposition and setting Beyond Economic Yield (BEY) limits for repair/refurbishment based on ROI. Spartan Global Services provides fast disposition/credit and routes products for recovery, refurbishment, repair and finally remarketing.